Privacy Policy

Depending on how you interact with the Platform, we may collect the following information.

As Move It expands its services, we may collect additional information necessary to provide logistics services, including:

• Pickup and delivery addresses
• Live location data
• Order history
• Payment information
• Driver verification documents
• Vehicle information
• Wallet transactions
• Customer support communications

If our data collection practices change significantly, this Privacy Policy will be updated accordingly.

We use your information to:

• Provide and improve our Platform.
• Create and manage user accounts.
• Respond to inquiries and support requests.
• Improve website and application performance.
• Detect fraud, abuse, or security incidents.
• Monitor platform reliability.
• Communicate important updates.
• Comply with applicable legal obligations.

Our website may use cookies and similar technologies to:

• Maintain user sessions.
• Remember preferences.
• Improve website performance.
• Analyze usage patterns.
• Enhance user experience.

You may configure your browser to refuse cookies; however, some features of the Platform may not function properly.

We value your privacy. We do not sell or rent your personal information to third parties.

We may share information with trusted service providers who assist us in operating the Platform, including cloud hosting, analytics, authentication, customer support, and payment service providers.

We may also disclose information if required by law, legal process, or to protect our legal rights.

We implement reasonable technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction.

These measures may include secure network communications, access controls, authentication mechanisms, infrastructure monitoring, and encryption where appropriate.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to:

• Operate and improve the Platform.
• Fulfill legal and regulatory obligations.
• Resolve disputes.
• Enforce our agreements.
• Maintain security and fraud prevention measures.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Subject to applicable law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent where processing is based on consent.
• Contact us regarding your privacy concerns.

We will respond to legitimate requests within a reasonable timeframe, as required by applicable law.

The Platform may contain links to or integrate with third-party services, including mapping, analytics, authentication, and cloud infrastructure providers.

These third parties operate under their own privacy policies, and we are not responsible for their privacy practices.

We encourage you to review their policies before providing any personal information.

The Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take appropriate steps to delete such information.

Your information may be processed or stored using secure infrastructure located in India or other jurisdictions where our service providers operate.

Where applicable, we take reasonable measures to ensure that such processing complies with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

The updated version will be published on this page with a revised Effective Date.

Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us.